Useful Websites

Christmas support

‘FamilyLine’ helpline from Family Action

Opening times:

  • Monday to Friday: 9am to 9pm

Contact details:

‘Family Lives’ helpline from Family Lives

Opening times:

  • Monday to Friday: 9am to 9pm (9am to 1pm Christmas Eve and New Years Eve)
  • Weekends: 10am to 3pm
  • Closed 25th to 28th Dec and 1st to 3rd Jan

Contact details:

Open 24/7, 365 days of the year


Samaritans works to make sure there’s always someone there for anyone who needs someone – 24/7, 365 days of the year.

Tel: 116 123 (free to call and will not appear on your phone bill)

National Domestic Violence Helpline

If you are experiencing domestic abuse, you are not alone. You can call the 24-hour National Domestic Abuse Helpline for free.
Tel: 0808 2000 247

Other helpful support

Respect – Men’s Advice Line

Our focus is to increase the safety of men experiencing domestic abuse (and the safety of their children) and to offer you non-judgmental emotional support, practical advice and information for other specialist services.’
Phone: 0808 8010 327. Mon–Fri 9am-8pm. 
Free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.

Email support:

Mon-Fri: 9am-8pm,
Sat & Sun: 10am-12pm & 4pm-6pm

Webchat support:

Wednesday, Thursday and Friday
10–11am and 3–4pm



Mental Health Support

Tel: 0300 123 3393. Open 9am – 6pm.
The advice line will be closed from 6pm on 24 Dec until 9am on 04 January 2022.
MIND website lists a number of support services available when they are out of hours.

CALM – Campaign Against Living Miserably

The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths every day

Tel (nationwide): 0800 58 58 58. Open 5pm – midnight, 365 days a year

PANDAS Foundation

Supporting parents experiencing a perinatal mental illness.

Tel (nationwide): 0808 1961 776

Open: 9:00am – 8:00pm, 365 days a year

For urgent medical attention, your options are Accident & Emergency (A&E) and Emergency GP appointments or 999.

For urgent medical advice, you can call the NHS 111 (England) or NHS Direct (Wales).

Useful Weblinks

NSPPC help line

Home-Start National Website

Herefordshire Council

Children’s Centres Herefordshire

Women’s Aid

Mind Herefordshire

Marches Family Network

Deaf Direct

Marches Family Network

Supporting Housing For Young People

                                                        Booster Seat Law

The Samaritans

CAP Christians Against Poverty

Herefordshire Wish

Children Accident Prevention Trust

Life Coach Directory